[vc_row][vc_column][vc_custom_heading text=”Refund Policy for GeeksPerHour.com” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544732658{margin-bottom: 20px !important;}”][vc_column_text css=””]Welcome to GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. We value our customers and strive to ensure your satisfaction with our freelancer marketplace services. Please carefully review our refund policy outlined below.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”1. General Refund Eligibility” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544753465{margin-bottom: 20px !important;}”][vc_column_text css=””]Refunds are issued under specific circumstances. To qualify for a refund, the following conditions must be met:
– A formal refund request must be submitted via email to support@geeksperhour.com within 14 days of the transaction or issue.
– Refunds will only be considered if the issue arises due to:
– Non-delivery of agreed-upon services by the freelancer.
– Substandard quality of services that do not meet the agreed-upon requirements.
– Misrepresentation or fraudulent behavior by the freelancer.[/vc_column_text][vc_column_text css=””]Refunds will not be granted for:
– Dissatisfaction due to unrealistic expectations not defined in the project agreement.
– Services already accepted or approved by the client.
– Delays caused by the client’s failure to provide necessary inputs or approvals.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”2. Refund Process” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544779289{margin-bottom: 20px !important;}”][vc_column_text css=””]1. Request Acquiescence:
Submit a detailed refund request to support@geeksperhour.com with the following details:
– Order or project ID.
– Freelancer’s name.
– Reason for requesting a refund, including supporting evidence (e.g., communications, deliverables).[/vc_column_text][vc_column_text css=””]2. Investigation:
– Our support team will review your request within 7 business days and may reach out for additional information.
– Both the client and freelancer will have the opportunity to present their case during the review process.[/vc_column_text][vc_column_text css=””]3. Decision:
– After a thorough review, a decision will be communicated via email.
– If approved, the refund will be processed within 5-10 business days through the original payment method.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”3. Partial Refunds” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544806236{margin-bottom: 20px !important;}”][vc_column_text css=””]Partial refunds may be issued if:
– Some of the deliverables meet the agreed standards, but the project remains incomplete.
– There is mutual agreement between the client and freelancer regarding partial work completed.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”4. No Refund Cases” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544829433{margin-bottom: 20px !important;}”][vc_column_text css=””]Refunds will not be provided in the following scenarios:
– The client changes their mind after the project has commenced.
– The client fails to communicate clearly or provide required feedback, causing delays or dissatisfaction.
– Disputes related to services outside the scope of the initial agreement.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”5. Refund Policy for Freelancers” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544852618{margin-bottom: 20px !important;}”][vc_column_text css=””]GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. charges freelancers a registration fee and an annual membership fee. The refund policy for these fees is as follows:
1. Registration Fee:
Submit a detailed refund request to support@geeksperhour.com with the following details:
– The registration fee is non-refundable under any circumstances.[/vc_column_text][vc_column_text css=””]2. Annual Membership Fee:
A refund of the annual membership fee may be issued on a pro-rata basis in special cases, such as:
– Verified medical emergencies.
– Unexpected and unavoidable personal hardships.
– Requests for a pro-rata refund must be submitted via email to support@geeksperhour.com, along with supporting documentation.
All refund requests for freelancers are subject to approval by GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. management, and the decision will be final and binding.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”6. Dispute Resolution” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544878449{margin-bottom: 20px !important;}”][vc_column_text css=””]If disagreements arise, GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. offers a dispute resolution service to mediate and resolve conflicts between clients and freelancers. Both parties are encouraged to cooperate fully during the dispute resolution process.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”7.Amendments to the Refund Policy” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1737544897298{margin-bottom: 20px !important;}”][vc_column_text css=””]GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. reserves the right to update or modify this refund policy at any time without prior notice. Please review this page periodically for changes. Continued use of our platform indicates acceptance of the updated policy.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]For any questions or further assistance, please contact us at support@geeksperhour.com.
Thank you for choosing GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. where expert freelancers meet exceptional opportunities![/vc_column_text][/vc_column][/vc_row]