What is osTicket?
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it’s completely free.
Who’s it for?
The osTicket system is one of the most flexible, reliable, pain-free help ticket systems available. It is a help system for anyone from small companies to enterprises that need a means for help ticket submission and tracking. If you need a means for help ticket submission and tracking, if you need to be able to assign tickets to staff, and alert staff and clients, you should take a good long look at this system.
What problem does it solve?
osTicket solves a very complex problem that of keeping track of help tickets and customer requests. This enables the consultancy to focus on solving the problems of their clients instead of worrying about client requests falling through the cracks and leading to unhappy (or lost) clients.
- Standout features
- Simple installation
- Ticket submission by either email or Web-interface
- Auto response
- Template replies
- Attachment support
- Internal notes
- Knowledge base
- Role-based access
- Assign and transfer tickets to staff