Refund Policy for GeeksPerHour.com
Welcome to GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. We value our customers and strive to ensure your satisfaction with our freelancer marketplace services. Please carefully review our refund policy outlined below.
1. General Refund Eligibility
Refunds are issued under specific circumstances. To qualify for a refund, the following conditions must be met:
– A formal refund request must be submitted via email to support@geeksperhour.com within 14 days of the transaction or issue.
– Refunds will only be considered if the issue arises due to:
– Non-delivery of agreed-upon services by the freelancer.
– Substandard quality of services that do not meet the agreed-upon requirements.
– Misrepresentation or fraudulent behavior by the freelancer.
Refunds will not be granted for:
– Dissatisfaction due to unrealistic expectations not defined in the project agreement.
– Services already accepted or approved by the client.
– Delays caused by the client’s failure to provide necessary inputs or approvals.
2. Refund Process
1. Request Acquiescence:
Submit a detailed refund request to support@geeksperhour.com with the following details:
– Order or project ID.
– Freelancer’s name.
– Reason for requesting a refund, including supporting evidence (e.g., communications, deliverables).
2. Investigation:
– Our support team will review your request within 7 business days and may reach out for additional information.
– Both the client and freelancer will have the opportunity to present their case during the review process.
3. Decision:
– After a thorough review, a decision will be communicated via email.
– If approved, the refund will be processed within 5-10 business days through the original payment method.
3. Partial Refunds
Partial refunds may be issued if:
– Some of the deliverables meet the agreed standards, but the project remains incomplete.
– There is mutual agreement between the client and freelancer regarding partial work completed.
4. No Refund Cases
Refunds will not be provided in the following scenarios:
– The client changes their mind after the project has commenced.
– The client fails to communicate clearly or provide required feedback, causing delays or dissatisfaction.
– Disputes related to services outside the scope of the initial agreement.
5. Refund Policy for Freelancers
GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. charges freelancers a registration fee and an annual membership fee. The refund policy for these fees is as follows:
1. Registration Fee:
Submit a detailed refund request to support@geeksperhour.com with the following details:
– The registration fee is non-refundable under any circumstances.
2. Annual Membership Fee:
A refund of the annual membership fee may be issued on a pro-rata basis in special cases, such as:
– Verified medical emergencies.
– Unexpected and unavoidable personal hardships.
– Requests for a pro-rata refund must be submitted via email to support@geeksperhour.com, along with supporting documentation.
All refund requests for freelancers are subject to approval by GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. management, and the decision will be final and binding.
6. Dispute Resolution
If disagreements arise, GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. offers a dispute resolution service to mediate and resolve conflicts between clients and freelancers. Both parties are encouraged to cooperate fully during the dispute resolution process.
7.Amendments to the Refund Policy
GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. reserves the right to update or modify this refund policy at any time without prior notice. Please review this page periodically for changes. Continued use of our platform indicates acceptance of the updated policy.
For any questions or further assistance, please contact us at support@geeksperhour.com.
Thank you for choosing GeeksPerHour.com, a subsidiary of VKAPS IT Solutions Pvt. Ltd. where expert freelancers meet exceptional opportunities!